Refund Policy

This policy applies to advertising subscriptions purchased from Ceylon Property Portfolio (CPP), operated by The Circle Corporations Pvt Ltd.

Advertising subscription fees

Subscription fees pay for access to the selected advertising plan for a 30-day billing period. Once a paid period has started, fees are generally non-refundable, including where an advertiser chooses not to use all available advertisement slots or image allowances, removes an advertisement, or receives fewer enquiries than expected.

Cancellation of automatic renewal

Customers using an approved recurring card payment may cancel automatic renewal at any time through their customer account or by contacting CPP. Cancellation prevents future scheduled charges. The current paid period remains active until its displayed end date. Cancelling a renewal does not automatically refund the current period.

When a refund or correction may be due

Nothing in this policy removes rights that cannot lawfully be excluded. CPP will review duplicate charges, unauthorised transactions, verified payment-processing errors, and other cases where a refund or correction is required by applicable law, the payment provider's rules, or a written agreement with CPP.

How to request help

Send your account email, subscription reference, payment date, amount and a short explanation to ceylonpropertyportfolio@gmail.com. Do not email full card numbers, CVV values, passwords or one-time passcodes. You can also call 072 733 4640 or WhatsApp +94 72 733 4640.

Bank-transfer payments

Bank-transfer receipts are manually checked by CPP. If a transfer was made in error or duplicated, contact CPP with the bank reference and receipt so the team can investigate. Any approved return will be made using a suitable method after verification.

This policy is a launch draft, not legal advice. It must be reviewed by a qualified Sri Lankan legal professional and aligned with the final OnePay merchant agreement before live card payments are enabled.